Last updated 1 July 2026.
This privacy policy explains how Cadence Clean Ltd looks after your personal information and your rights under data protection law. We take your privacy seriously and only collect what we need to respond to you and provide our cleaning services.
Cadence Clean Ltd is a cleaning company based in Derby, registered in England and Wales under company number 16862535. We are the data controller responsible for your personal information. We are registered with the Information Commissioner's Office as a data controller, registration number ZC186306.
If you have any questions about this policy, you can reach us by email at info@cadenceclean.co.uk or by phone on 07886 351766.
We only collect the information you choose to give us, which is usually your name, your contact details such as a phone number or email address, and details about the service you are interested in and your property or booking. We collect this when you complete the enquiry form on our website, or when you contact us by phone, text or email.
We use your information to reply to your enquiry, prepare a quote, arrange and carry out your clean, and keep in touch about the service you have asked for. Our lawful bases for this are taking steps at your request before entering a contract, performing our contract with you, and our legitimate interest in running and improving our business. Where the law requires it, for example for accounting records, we process information to meet our legal obligations. We do not use your information for unrelated marketing, and we never sell it to anyone.
Our website is kept deliberately simple. We do not set any advertising or tracking cookies until you agree to them. When you first visit, we ask whether you are happy for us to use Google Ads cookies, and nothing is set unless you choose Accept.
If you accept, we use Google Ads cookies to measure whether the ads we run lead to enquiries, so we can understand which of our advertising is working and spend our budget sensibly. This information is shared with Google, which uses it to provide its advertising services. You can read how Google uses information from sites that use its services at https://policies.google.com/technologies/partner-sites We do not use these cookies to identify you personally.
You are in control of this choice. If you choose Reject, we set none of these cookies. You can change or withdraw your consent at any time by clicking the Cookie settings link in the footer of any page and choosing again. If we ever add anything else that uses cookies, we will update this policy and ask for your agreement first where that is needed.
We use a small number of trusted providers who help us run the business, and they only process your information on our instructions. These include the provider that hosts our website and the provider that runs our email. We may also share information where we are required to by law. Beyond that, we do not pass your details to anyone.
We keep your information only for as long as we need it. If your enquiry does not lead to a booking, we remove your details once we no longer need them. If you become a client, we keep records for as long as you use us and for a reasonable period afterwards, including any period required for tax and accounting.
We use appropriate measures to protect your information and we limit who can access it. While no method is completely secure, we take reasonable steps to guard against loss, misuse and unauthorised access.
Under data protection law you have the right to ask us for a copy of your information, to correct it, to have it deleted, to restrict or object to how we use it, and to receive it in a portable format. To exercise any of these, just contact us using the details above and we will respond within the time the law allows.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113. We would appreciate the chance to put things right first, so please do contact us.
We may update this policy from time to time. The date at the top shows when it was last changed.
Get in touch and we will be glad to help.
Cadence Clean